Along with her long list of accolades, award-winning actress, Pearl Thusi, has become known for calling out service providers who have wronged her. Whilst the rest of us deal with unanswered calls or being put on hold for hours on end, Pearl has used her platforms to name and shame many companies for their incompetence and inconvenience. In a series of late night tweets on Tuesday, 10 November 2020, Pearl called out First National Bank’s (FNB) business banking service, basically stating that it was the pits. According to the actress, she had taken the advice from her followers and opened up a business account, however she wished she hadn’t because it has been a complete nightmare. She stated, “FNB business banking service (heartbroken emoji) To everyone who suggested I do FNB business banking… you didn’t have to put me through this. You could have just told me you hate me. “

Like always, Pearl’s influence quickly got the attention of FNB’s Twitter account, which promptly responded with, “Hi Pearl. My heart breaks to see you upset and I would hate to see you feel this way. Please do send me a DM and provide me your ID number and contact details and I will get this seen to ASAP. I’m really saddened that you may be considering leaving. Please give me a chance to see if I can turn this situation around and get you to stay. What are some of the issues that have led to the decision to leave?”.

It seems as though Pearl’s concerns were quickly answered, as just a few hours later she tweeted, “Always good to come back with feedback. Got sorted with @FNBSA. Thanks guys.”

Last week, Pearl took to social media to call our City Power Joburg. he informed them that there was an electrical issue that was located outside of her home, and with the bad weather experienced in Johannesburg recently, her family was in danger of being electrocuted. She stated, “Hi @CityPowerJhb, I have tried everything to get help & now I’m resorting to social media. An issue that’s putting my family in danger- an exposed box hanging off the pole right at our gate that sparks & destroys appliances when there are storms. Need help urgently.”

In July 2020, Pearl once again used her star power to call out MTN, Pearl Thusi, tweeted MTN, after she claimed that her data was running out fast. She stated, “Dear @MTNza – don’t know why my contract Data isn’t working so I bought 5GB data yday. In a few hours-gone. I loaded 500 airtimes to use to buy data later- it ended up being used without warning. Now I loaded 6GB & it was gone in an hour… wasn’t even using my phone. Please help.”